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Accessibility Statement

We want everyone who visits the Facetheory website to feel welcome and find the experience rewarding, going above and beyond the recommendations stated in Section 508 of the Rehabilitation Act 1998.

What did we do?

To help us make the Facetheory website a positive place for everyone, we've been referring to the Web Content Accessibility Guidelines (WCAG) 2.1. These guidelines explain how to make web content more accessible for people with disabilities, more compatible with assistive technology, and more user friendly for everyone.

The guidelines have three levels of accessibility (A, AA, and AAA). We’ve chosen Level A & AA as the target for the rhode website.

How did we do it?

We've worked hard on the Facetheory website, and we've hired the certified professionals at Commerce-UI to help us achieve our goal of WCAG 2.1 Level A & AA accessibility.

The following pages/documents included in the scope of work are representative of the pages on the website:

About / Our Story
Login / Forgot password
Sign up
Rhode Futures
Account - Overview
Account - Orders
Account - Addresses
Email templates
Contact / rhode assist answers/chat
Accessibility Statement
Global Elements (Header, Footer, Navigation, Search)
The accessibility experts at ilumino, llc conducted manual testing on a Windows or Mac computer using NVDA, JAWs, or VoiceOver, as appropriate. Proprietary software is used for all automated testing. Our development agency, Commerce-UI, provided technical support to address the remediation of the compliance issues identified by ilumino.

There are some areas of our website, provided by 3rd party vendors, that we have learned may not be accessible or usable by everyone equally. We understand that all areas must comply with the WCAG 2.1 Level A & AA guidelines, and we will update those areas as soon as possible.

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We will monitor the website regularly to maintain our ongoing commitment to delivering a site that is accessible to the largest possible audience. If you have any concerns about the usability of our site or find a feature that is inaccessible, please contact us using the information below. We will make every reasonable effort to accommodate requests.

Connect with us

If you enjoyed using the Facetheory, or if you had issues with any part of it, please get in touch. We'd like to hear from you in any of the following ways:

Email us at
This document was updated by Facetheory on January 24, 2024.