15% off orders more than £20. Use code 1520
15% off orders more than £20. Use code 1520. 100% satisfaction guaranteed.

Frequently asked questions

The products

I'm new to the range - how do I start?
Build a routine and order some products :). If you have super-sensitive skin make sure you choose an unscented products.
Are your products tested on animals?
No.  We also don't export to countries where animal testing is mandatory.  
Do you offer samples?
We don't offer samples unfortunately. We recommend you use facetheory for at least 10 days to get a good feel for if the routine is going to work for you and a sample wouldn't give your skin sufficient time to obtain the benefit from the product. We back our products with a 30 day satisfaction guarantee, so if you're not happy you can just claim a refund.
How long can the products be stored for?
Quick answer - it depends - factors like the environment affect shelf life, so we can't give a specific answer - but most of the time the products will be fine even a year after you buy them. Once opened, they last at least nine months at room temperature.
Where are facetheory products made?
They're made in the United Kingdom at a state-of-the-art lab to exacting quality standards.
I have a medical condition - are facetheory products suitable?
Generally speaking our products are well-tolerated, however if you have specific concerns please address these with your medical practitioner. If in doubt, test on a small area first (e.g. behind your ear) and leave the product on for 24 hours. If there's any redness or soreness then discontinue use.

Ordering

How long does delivery take?
Delivery is FREE to anywhere in the UK and £2.99 to anywhere in the European Union.  Our free delivery shipments are sent via Royal Mail on a 48 service. Delivery times for the UK are 1-2 days and outside of the UK 3-5 days. 
How does the 30 day satisfaction guarantee work?
More here.
What's the returns policy?
If you don't like a product, let us know, and we'll offer you a replacement product or your money back. We want your experience with us to be a positive one and we don't believe in asking you to return a product that you're not happy with.
Which stockists sell facetheory
The best place to buy our products is on this website. You can also buy our products at amazon and ebay too. We don't sell to high street retailers  - their extra margin would mean we would have to charge more for our products and we would like our skincare to remain affordable.

Other stuff

Do you have a press contact?
Yes. Try jamie@facetheory.com.
Do you work with bloggers?
Yes. Email jamie@facetheory.com and we'll add you to the bloggers list.
I have other random questions.
Try here. Email help@facetheory.com and we'll do our best to answer.