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Frequently asked questions
I'm new to the range - how do I start?
Build a routine and order some products :). If you have super-sensitive skin make sure you choose an unscented products.
Are your products tested on animals?
Definitely not - and we don't sell to China either.
Do you offer samples?
We don't offer samples unfortunately. We recommend you use facetheory for at least 10 days to get a good feel for if the routine is going to work for you and a sample wouldn't give your skin sufficient time to obtain the benefit from the product. We back our products with a 30 day satisfaction guarantee, so if you're not happy you can just claim a refund.
How long can the products be stored for?
Quick answer - it depends - factors like the environment affect shelf life, so we can't give a specific answer - but most of the time the products will be fine even a year after you buy them. Once opened, they last at least nine months at room temperature.
Where are facetheory products made?
They're made in the United Kingdom at a state-of-the-art lab to exacting quality standards.
I have a medical condition - are facetheory products suitable?
Generally speaking our products are well-tolerated, however if you have specific concerns please address these with your medical practitioner. If in doubt, test on a small area first (e.g. behind your ear) and leave the product on for 24 hours. If there's any redness or soreness then discontinue use.
How long does delivery take?
Delivery is FREE to anywhere in the UK. Our free delivery shipments are sent via Royal Mail on a 48 service. Delivery times for the UK are 1-2 days and outside of the UK 3-5 days. Next day tracked delivery is available for £3.99 extra.
If you don't like a product, let us know, and we'll offer you a replacement product or your money back. We want your experience with us to be a positive one and we don't believe in asking you to return a product that you're not happy with.
Which stockists sell facetheory
The best place to buy our products is on this website. You can also buy our products at amazon and ebay too. We don't sell to high street retailers - their extra margin would mean we would have to charge more for our products and we like our skincare to be affordable.
If for some reason you're not completely happy with a facetheory skincare purchase and don't notice any visible improvement in your skin within 30 days - just return your products for a free replacement or refund.