Shipping and Returns

You can choose your delivery options when you pay. We strive to dispatch orders within 48-72 hours upon receipt.

United Kingdom

England/Wales EVRI/HERMES STANDARD (3-5 DAYS TRACKED)

• FREE ON ORDERS OVER £25 (or £3.99).
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.

England/Wales EVRI 24 (NEXT WORKING DAY TRACKED)

• £5.99 on all orders.
• Tracked, Next Working Day Delivery. Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.
• Cut off is 2 pm, Mo-Thu. Orders placed Fri, Sat and Sun will be delivered on Tue.

England/Wales DHL EXPRESS (NEXT WORKING DAY TRACKED)

• £7.99 on all orders.
• Tracked, Next Working Day Delivery. Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.
• Cut off is 2 pm, Mo-Thu. Orders placed Fri, Sat and Sun will be delivered on Tue.
• Excluding the Isle of Man, Scottish Highlands & Islands, and Scilly Isles,

Scotland/Northern Ireland ROYAL MAIL 48 (3-5 DAYS TRACKED)

• FREE ON ORDERS OVER £25 (OR £4.99).
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.

Scotland/Northern Ireland ROYAL MAIL 24 (1-2 DAYS TRACKED)

• £5.99 on all orders.
• Tracked, 1-2 Working Day Delivery. Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.
• Cut off is 2 pm, Mo-Thu. Orders placed Fri, Sat and Sun will be delivered on Tue.

* Cut-off times for next working day delivery: Mo-Thu, 2 pm for EVRI24, DHL Express and Royal Mail 24. If an order is placed on Friday or anytime on Saturday or Sunday, the earliest delivery will be on Tuesday. Please note that these shipping timelines are estimates and not guarantees. Delays may occur due to factors such as carrier issues, logistics challenges, inclement weather, or other circumstances beyond our control.

Click and Collect

We are now offering a click&collect option from our London store. When your order is ready, simply show your order confirmation email on your phone to collect. We require a minimum of one hour to prepare your order during our store hours. If you arrive earlier, we'll try our best to have it ready. If someone else is collecting on your behalf, just forward them the order confirmation email.

Address: Facetheory, Quadrant Arcade, Regent Street, London, W1B 4RL

Opening times:
Monday 10:00–19:00
Tuesday 10:00–19:00
Wednesday 10:00–19:00
Thursday 10:00–19:00
Friday 10:00–19:00
Saturday 10:00–19:00
Sunday 12:00–18:00

Europe

Zone 1: Germany, France, Republic of Ireland, Netherlands, Spain, Belgium, Austria, Portugal

EUROPE (5-7 WORKING DAYS TRACKED)

• FREE ON ORDERS OVER 35EUR (OR £4.99)
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.
  

Zone 2: Bulgaria, Croatia, Luxembourg, Romania, Hungary, Slovakia, Czechia, Italy, Poland, Denmark, Sweden, Switzerland

EUROPE (5-7 WORKING DAYS TRACKED) - £6.99

• FREE ON ORDERS OVER 35EUR (OR £4.99)
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.

France / Germany Express with UPS (2-3 working days) - €19.99

Shipments to the countries not listed in zones 1 and 2, please see under ROW below or email help@facetheory.com for more information.

United States US STANDARD (5-7 BUSINESS DAYS TRACKED) via UPS

• FREE ON ORDERS OVER US$40 ( OR US$4.99)
• No customs charges.
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.

US UPS EXPRESS (1-3 BUSINESS DAYS TRACKED) **

• US$ 20.00 on all orders.
• No customs charges.
• Get an email or text with a 2-hour delivery window. Redirect to a neighbour or parcel shop or request to leave in a safe place.

** Trackable 1-3 business day delivery service from DHL EXPRESS. Orders must be placed before 9am (EST) Mon-Thu, and your order will be dispatched the same day. If orders are placed after these times, they will be shipped on the next available business day. Weekends and public holidays are excluded. If you are not at home on the specified delivery day or time, you can easily change the delivery with the courier at no additional cost. Please note that these shipping timelines are estimates and not guarantees. Delays may occur due to factors such as carrier issues, logistics challenges, inclement weather, or other circumstances beyond our control.

REST OF THE WORLD

CANADA (5-10 BUSINESS DAYS) - CA$6.99* OR FREE ON ORDERS OVER CA$50

JAPAN & KOREA (5-10 BUSINESS DAYS) - $9.99 OR FREE ON ORDERS OVER $60

REST OF WORLD (5-10 BUSINESS DAYS) - $9.99* OR FREE ON ORDERS OVER $100

• Tracked delivery. Courier depends on country.
• International customs charges are generally not payable on orders less than $100 however we cannot be held responsible for any additional charges or delays due to customs inspections in your country.

RETURNS

Our Returns Policy

Our returns policy gives you peace of mind when trying Facetheory.

If, for some reason, you're not completely happy with a Facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at for a free exchange or refund.

You don't even have to return your product.

The Small Print

We can only accept product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.

Refunds exclude any delivery charges. We offer a maximum refund limit of £75/€90/US$100/AUS$150 over any 365-day period.

*Products received as free gifts with a purchase are not eligible for returns or exchanges. They cannot be returned for a refund or exchanged for another item. If you agree to an exchange, please note that no further refunds or exchanges will be possible for either the original or the exchanged product. Magnitone and other cleansing brushes are excluded from this policy. You can return it to us within 30 days or, alternatively, to the manufacturer after 30 days if the product proves to be defective.