Returns Policy

Our policy lasts 365 days. If 365 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

If you wish to return your products please contact help@facetheory.com and we'll send you a returns label. 

Our returns policy is different from a sampling service. We can only accept product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.

Refunds exclude any delivery charges.  We offer a maximum refund limit of £75 over any 365 day period.

* Magnitone and other cleansing brushes are excluded from this policy. You can return it to us within 30 days or alternatively to the manufacturer after 30 days if the product proves to be defective.