Returns Policy

Our policy lasts 365 days. If 365 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

If the item has been used write to help@facetheory.com saying why the product didn't work for your skin and we'll process a refund for you - usually within a working day.

If the item is unused - pleased contact help@facetheory.com and we'll send you a returns label. We'd appreciate if you could return the product in its original condition.

Our returns policy is different from a sampling service. We can only accept used product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.

Refunds exclude any express service or international delivery charges.

* Magnitone and other cleansing brushes are excluded from this policy where normal 30 day terms and the manufacturers' warranty apply.