Returns Policy

Our policy lasts 365 days. If 365 days have lapsed since your purchase, unfortunately we can’t offer you a refund or exchange.

If for some reason you're not completely happy with a facetheory purchase and don't notice any visible improvement in your skin within 365 days - just email us at help@facetheory.com for a free exchange or refund.

Our returns policy is different from a sampling service. We can only accept product returns once per product over 365 days - and we reserve the right to say that our products may not be suitable for your skin and decline any further purchases from you.

Refunds exclude any delivery charges.  We offer a maximum refund limit of £75 over any 365 day period.

* Magnitone and other cleansing brushes are excluded from this policy. You can return it to us within 30 days or alternatively to the manufacturer after 30 days if the product proves to be defective.

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