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Terms and Conditions

Our products

We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion and follow the advice on the label. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied.

Information provided to our customers is for information purposes only and is not intended to diagnose, prescribe or replace professional advice. If the customer has a medical complaint, it is the customer’s responsibility to seek advice about contraindications & drug interactions. All representations relating to purpose of use are excluded to the full extent permitted by law and we accept no liability.

Whilst every effort is made to accurately describe products and illustrate them with their associated images, there may be slight variation in product colour, packaging design or specification.

Our website

We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.

Payment, postage and packaging

Our prices are in British Pounds. Standard delivery is two working days for orders placed before 2pm. The prices do not include postage and packaging; most deliveries are free but if you are an international customer or would like next day delivery there is an additional charge. We reserve the right to change our prices at any time. Payment is taken once your order is shipped.  Standard deliveries are sent Royal Mail 48 and tracked deliveries are sent Royal Mail Special Delivery.

Returns

Customer satisfaction is very important to us.  If you are not happy with your product for any reason - you can return it to us free of charge within 30 days for a full refund. Send your return request to help@facetheory.com and we'll send you a pre-paid postage label.  The return address is

Agden Consulting Limited, Regus, Portergate, Ecclesall Road, Sheffield.  S11 8NX